GRM - Submit a Grievance

A grievance is any concern, complaint, or issue raised by a stakeholder or member of the public about the Jamaica Education Project (JEP). This may relate to project activities, construction works, environmental or social impacts, safety concerns, labour issues, or how the project is being implemented. The Grievance Redress Mechanism (GRM) provides a safe and accessible way for individuals or groups to raise concerns and have them addressed fairly, transparently, and in a timely manner, without fear of retaliation.

Confidentiality Disclaimer

All information submitted through this grievance mechanism will be treated with the highest level of confidentiality. Personal details will only be accessed by authorised personnel involved in managing and resolving grievances and will not be shared without consent, except where required by law. Sensitive cases, including Sexual Exploitation, Abuse, or Harassment (SEA/SH), will be handled using a survivor-centred approach, ensuring privacy, dignity, and protection from retaliation at all times.

Submit anonymously

Your personal information will not be collected. You will not receive a confirmation email or be able to track your submission.

Personal Information

Title *

Your preferred title

First Name *

Your first name

Last Name *

Your last name

Email *

Your email address

Contact Number *

Your contact number

Gender *

Your gender

Submission Information

I am a *

Your type of submitter: Public or Worker

Parish *

Your parish of residence

Is this your first time submitting a grievance? *

Yes, this is my first time

No, I have submitted before

Where did you previously attempt to submit your grievance? *

Where you previously tried to submit this grievance

Grievance Details

Your Grievance *

Please provide details of your grievance (max 2000 characters)